This is Mevisio

Mevisio is a powerful platform designed to elevate operational performance for leaders and teams, driving efficiency through smart visualization and enhanced communication. Our application transforms traditional whiteboards into interactive touch screens, displaying real-time KPIs and activities tailored to each client's needs. Trusted by global companies and digital leaders, Mevisio is deployed in over 3,000 facilities across 60+ countries, with more than half of our revenue coming from international markets.



Our customizable platform integrates seamlessly with other systems, supporting clients in diverse industries, particularly manufacturing and healthcare, where Lean principles thrive. Mevisio empowers organizations to achieve operational excellence and improve their overall performance.

Why Mevisio?

At Mevisio, we build solutions, we transform manufacturing - we make impact through our mission to modernize and digitalize the manufacturing industry. Our SaaS platform helps factories move from manual processes and scattered data to structured, connected and scalable operations.

We’re a small, ambitious team where everyone contributes. No prestige. No silos. Just smart people solving real industrial challenges together. We have our values as guiding principles where People Matter, we work Better Together, we put Customer First and Aim High.

If you’re driven by impact, ownership and building something meaningful in a traditional industry who want to change, you’ll find a meaning here!

What will you do?

We have customers all over the 🌏, and as our Customer Success Manager, you’ll have a crucial position behind their continued success and growth. You will help manufacturing leaders scale digital transformation and achieve operational improvements, that brings more safe, productive, modern and sustainable industries all over the world!

Your mission is clear:

✔ Maximize customer value
✔ Drive renewals
✔ Increase Expansion ARR
✔ Strengthen Net Revenue Retention
✔ Reduce churn

You will:

• Own and grow a portfolio of enterprise customers

• Act as the strategic main point of contact

• Ensure a smooth and 5⭐ onboarding experience

• Lead QBRs focused on measurable business impact and ROI

• Identify upsell and cross-sell opportunities aligned with customer goals

• Analyze usage data and proactively mitigate risk

• Deliver training sessions and workshops that increase adoption

• Collaborate closely with Sales, Solutions and Product

• Act as the voice of the customer internally

• Craft success stories that turn customers into advocates

KPIs you will own

We believe in clear ownership and measurable outcomes. This is a role for someone who enjoys being responsible for growth and results. You will be accountable for:

• Net Revenue Retention (NRR)

• Expansion ARR

• Churn rate

• Renewal rate

• Customer engagement and adoption metrics

• Account health scoring

What we think you bring

• 3–5 years experience as a CSM, Enterprise AE or KAM in a SaaS company

• Experience working with enterprise and international customers

• Strong commercial mindset and understanding of subscription economics

• Proven ability to drive expansion and retention

• Exceptional communication and stakeholder management skills

• Structured, proactive and self-led approach

• Experience from manufacturing or industrial SaaS is a strong plus

• HubSpot or Salesforce experience is a bonus

• Fluent in Swedish and English both verbal and written

Who will thrive here?

Someone who:

• Loves building long-term partnerships

• Gets energy from growing accounts

• Is motivated by ownership and clear KPIs

• Wants freedom with responsibility

• Thrives in a collaborative, no-prestige environment

• Constantly wants to learn and improve

Other perks and benefits 

🚆 Near public transit
🏖️ Paid Holiday
📈 Pension plan
🪐 Development opportunities
🔕 Flexible working hours
👨‍👩‍👧 Work-life balance
👟 Gym around the corner
🎊 Social gatherings
🏢 Central Office
🧑🏾‍💻 New tech gear
☕️ Free Coffee/Tee and fruit every week

Come join us and build real customer impact and revenue growth in a company transforming an entire industry!

📣 Note: This is a recruitment by Mevisio. We kindly ask external recruitment firms not to reach out.